Client Feedback

You wanted a dedicated technical support line, so now you can get straight through on our new support number 0845 475 1894 or 01226 736674. You said you were increasingly receiving engaged tones, so we now have more incoming lines.

We are always looking to refresh and improve our services so if there is anything more that we can do as your IT support team that we don’t already, let us know.

We are here to make your daily computing easier so please do raise any problems or suggestions and we will do what we can.

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What our clients say...

Here are comments received on service reviews that clients complete annually.

"Just to say thank you very much to Steve for retrieving my excel and access data bases - I think I love you!"
^{Anna, Thirsk}

"The web pages look great, many thanks! I’m really delighted; It has exceeded my expectations."
^{Margaret, Bradford}

"Cultrix provide us with fantastic IT support - it would be difficult to manage without their expertise. Always willing and able to help."
^{Deborah, Leeds}

"Many thanks for all the hard work you have put in over the year and for putting up with my outlandish comments."
^{Ivor, London}

"I would just like to say that it has been a pleasure to work with you over the past year and I wish you and everyone at Cultrix all the best now and in the future."
^{Ivor, London}

"I just wanted to say how continually helpful Steven is, not only is he very capable, he also seems to have boundless patience in dealing with our issues. Please let him know that his service is greatly appreciated."
^{Chris, Wakefield}

"We heard about you through a client that we used and everyone we speak to highly recommended you!"
^{Hannah, Ripon}

"Always someone on the end of the phone. Very reassuring!"
^{Liza, London}

"Nice personal service. Very friendly."
^{Liza, London}

"Support staff always have an excellent positive attitude."
^{Karen, Harrogate}

"If a problem is urgent, Cultrix will help to fix it in a timely and professional manner. I have confidence in their ability."
^{Jane, Malton}

"All staff are really pleasant and helpful"
^{Jane, Malton}

"THANK YOU SO MUCH!!! You have no idea how much this will help me! Next time you visit I will make you extra cups of tea and get you some nice biscuits."
^{Nicky, Keighley}

"Thanks for being on the ball – I think you may have noticed that we’re no longer using our old host – yours is a much better service!"
^{Hannah, Ripon}

"The website is working well and receiving good feedback."
^{Rachael, Leeds}

"We particularly value being kept up-to-date whilst the problems are being fixed."
^{Alison, Birmingham}

"Phone support is excellent, Cultrix are always there and most problems are sorted immediately."
^{John, Ripon}

"The decision to move to Cultrix turned out to be one of the most astute decisions we have made."
^{Phil, Barnsley}

"Broadband from Cultrix has been great! It’s really fast and we haven’t had any problems what so ever."
^{Emma, Barnsley}

"Cultrix broadband is fast, very reliable and cost effective."
^{Phil, Leeds}

"We love working with Cultrix, appreciate your friendliness and that no problem is too small."
^{Alison, Birmingham}

"Having issues explained in normal language rather than techspeak has been really useful."
^{Sandra, Sheffield}

"The telephone is always answered quickly and calls are always returned."
^{John, Harrogate}

"Cultrix gave us a new lease of life with our IT, excellent!"
^{Phil, Barnsley}

"Information always clear to understand."
^{Carmen, Harrogate}

"Customer service is second to none, no job too small, no need to speak the jargon, they do all the work."
^{Pam, Barnsley}

"Problems have largely been resolved in hours if not minutes. 10 out of 10 for this."
^{Andrew, Wakefield}

"Cultrix makes web design and management so straightforward with really effective, eye-catching results."
^{Caroline, Harrogate}

"Cultrix have produced a magnificent website for us at an unbelievably low price."
^{Andrew, Wakefield}

"I’ve nothing but praise for the Cultrix website content manager. I’ve found it easy to use and it produces great results."
^{Larry, Oxenhope}

"The terminal servers allows us to work from home in real time using email, internet and our bespoke database."
^{Melanie, Peterlee}

"The remote server was the best investment we have made and we are still marvelling at how easy it all is."
^{Chris, Leeds}

"The terminal server has enabled us to offer much more flexible working options to our staff."
^{Vikkie, Durham}

"The terminal server is just like being sat at your computer in the office wherever you are."
^{Andrew, Wakefield}

"I will always leave it in the capable hands of your team just to renew anything that needs renewing, without having to get the go ahead from me, so much is the good, and fantastic service we receive from you!"
^{Phil, Barnsley}

"Always meet deadlines, even when urgency isn't requested."
^{Hazel, Harrogate}

"Excellent all round service especially phone coaching."
^{Stephen, York}

"Always helpful and fix problems."
^{Hazel, Harrogate}

"Very accessible, great remote service, always give advice/help etc."
^{Hazel, Harrogate}

"Excellent service thoughout the year, thanks guys..."
^{Joanne, Bradford}

"Thank you for being so efficient with everything!"
^{Ella, London}

"I love Information Technology."
^{Gill, Thirsk}

"Information always clear to understand. Have helped us on numerous occassions with advice/product information."
^{Hazel, Harrogate}

"Good value for money."
^{Mel, Durham}

"Making contact has been easy, we speak directly to one of you rather than having to leave messages."
^{Helen, London}