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Your Infrastructure is in safe hands

We know your business doesn't need the downtime

Our hosting and cloud computing solutions provide true enterprise class technology with high availability, we employ proven technologies to offer reliability and consistency with all elements of service to enable our customers to scale solutions with complete confidence.

Key facts

  • True Tier 3 Data Centre hosted solution.
  • On site spares for all equipment in use to provide the service.
  • N+1 on all elements of service.
  • All equipment used to provide the service is dual power A+B feeds.
  • All hardware is monitored 24x7x365.
  • Automated capacity planning to action solution scaling before capacity issues arise.
  • Enterprise level architecture is used at all levels of service.
  • Supplier neutral offering, allowing for flexibility in the service provided.

Power

Each rack has two separate power feeds which come via two independent distribution and two independent UPS systems. Each UPS system operates independently and is only allowed to reach less than half load. It is capable of maintaining its respective zone entirely should another UPS fail and the load transfers.
Separate power paths all the way back to the three on-site transformers and three grid supplies. Each of the UPS systems has its own independent ATS transfer gear as well, so that should an ATS fail during a load transfer it will only affect a single UPS system.
The generators have enough fuel on site to run for several days, rather than hours. Priority refuelling contracts are in place to ensure rapid response to longer term generator requirements, although in the event of a long term outage power would be transferred to one of the alternative grid feeds.

Key facts

  • True 2N UPS dual path resilience, 2N+1 is available.
  • Automatically activated diesel generators with priority refuelling contracts.
  • ‘Online’ design for zero interruption during power failure.
  • Full system monitoring and automated self-diagnostics.
  • Full UPS chassis bypass can be achieved without interrupting load.

Connectivity

Our carrier neutral diverse feed connectivity is provided from:

  • BT
  • Level 3
  • NEOS Networks
  • SSE Telecom
  • Virgin Media
  • NTT

Our connectivity is extremely resilient offering key benefits as standard such as being carrier neutral and using diverse ducts.

Security

The Data Centre is located within a ring-fenced media broadcast hub, physical security features include fencing to all boundaries 24x7x365 manned and patrolled external security. Monitored infrared CCTV coupled with internal patrols linked by radio. A centrally controlled access system monitors, records and manages all aspects of access into the facility and within the site as a whole.
The data floors are further protected by photographic, PIN and card combination entry requiring not only an authorised user’s access card but also the matching unique code.

Key facts

  • A secure centre, within a secure site.
  • Physical security features include fencing and entrance barriers to all boundaries.
  • 24x7x365 manned and patrolled external security.
  • Centrally controlled access system recorded, logged and audited.
  • The Data Centre is protected by an isolated card and pin combination entry.
  • Both the site and the Data Centre have independent infrared CCTV.
  • A full motion detection system covers the data floors.
  • Data rooms and suites are separate locked areas within the Data Centre.
  • Security systems are linked to our sophisticated central building system.
  • Door ajar and door forced alarms.

Fire Suppression

Dual stage aragonite system incorporates detection and suppression equipment including below raised floors and in ceiling voids, using an Argon and Nitrogen mix which is deployed in seconds and eliminates the ability for combustion to take place. Without the need to shut down power all equipment remains completely unaffected.

Key facts

  • Reduces oxygen to non-combustible levels, whilst safe for humans.
  • Very early smoke detection alarm (VESDA).
  • Environmentally friendly natural argon/nitrogen mix.
  • Rapid deployment inert gas system.
  • Equipment function unaffected.
  • Power to systems unaffected.
  • On-site 24 hour monitoring.

Cooling

Environmental monitoring systems incorporate temperature, humidity and water detection systems generating real time SMS, email and pager updates to all relevant engineers and technicians. We run several independent monitoring systems in parallel to ensure the immediate detection of any fault condition.
In addition to its standalone N+1 redundancy, the Data Centre is also able to utilise full backup cooling systems offering a 2N solution.

Key facts

  • Fully tuneable and expandable to requirements.
  • Two further on-site cooling systems connected.
  • Constant temperature, humidity and leak detection monitoring.
  • Critical Service Level Agreements on cooling provision.
  • Environmental controls linked to a sophisticated central Building Management System.

Green Credentials

Our primary facility is an award winning Data Centre in Maidstone, Kent, winning the ‘Green Data Centre’ category. The infrastructure is designed to exceed the most demanding environmental and cooling requirements. It incorporates a combination of free air fresh air and chilled water cooling technology, utilising ambient temperature where possible to reduce the carbon footprint. We employ virtualisation technology wherever possible, this green technology reduces the carbon footprint even further.

Further Information

http://www.custodiandc.com
http://www.vitualtin.com


Glossary

N+1

This is the number of pieces of equipment plus a hot swappable spare. So if you had three servers in use we would have one extra as a spare on standby in case one failed. Hot swappable means it can be swapped without any interruption to the service.

A+B

A primary and a backup. If the primary fails, the backup takes over without any human interaction.

ATS transfer gear

Some datacentres’ backup power still relies on people flicking switches to switch power. This equipment means it does not rely on a human to manually make the change. See http://en.wikipedia.org/wiki/Transfer_switch.

2N

For every piece of equipment, another is held as a spare. So if you had three servers in use we would buy three extra servers as spares in case one or more failed. 

2N+1

For every piece of equipment, another is held as a spare plus a further hot swappable one. If you had three servers in use we would buy four extra servers, one used as a hot swappable and kept on standby, and three in case of any failures.

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