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Third parties and data sharing

Our good relationships with reputable suppliers mean we have the best at our disposal

Activtrak

ActivTrak provide one of our Internet content and application monitoring and filtering services. ActivTrak is also used internally by Cultrix. ActivTrak is a product of Birch Grove Software, Inc.

ActivTrak logoShared data

  • Usage data
  • Account data
    • Full name
    • Company name
  • Service data
    • Username/Alias
    • Computer name
    • Window Title
    • Executable
    • URL
    • Productivity information

Important: Activtrak takes screenshots when any configured alarms are triggered; alarm criteria is set on a per-client basis. Screenshots may contain other personal data depending on what the user was viewing at the time the alarm was triggered which took the screenshot.

Policies

Safeguards

  • Administrative, Technical and Physical

Cultrix Services

Tutorials

Further information

You can find out more about ActivTrak at https://activtrak.com.


Amazon Web Services (AWS)

AWS provide one of our storage locations for backups of customer data.

Amazon Web Services logoShared data

  • Account data
    • Company name
  • Service data
    • TBC
  • Customer data

Policies

Safeguards

  • Privacy Shield Certification
  • Standard Contractual Clauses
  • ISO 27001 certification
  • ISO 27017 certification
  • ISO 27018 certification

Cultrix Services

Tutorials

Further information

You can find out more about AWS at https://aws.amazon.com.


Autotask

Autotask provide our primary remote management, access and control software. Formerly known as CentraStage.

Autotask logoShared data

  • Usage data
  • Account data
    • Company name
  • Service data
    • TBC

Important: Autotask allows screenshots to be taken and remote access and control of connected devices. Screenshots may contain other personal data depending on what the user was viewing at the time the screenshot was taken. Remote access and control may allow access to other personal data..

Policies

Safeguards

  • SAS70 certification
  • PCI DSS certification
  • ISO 27001 certification
  • FISMA certification

Cultrix services

Tutorials

Further information

You can find out more about Autotask at http://www.autotask.com/solutions/endpoint-management.


Avast

Avast provide our primary antivirus and anti-spyware software. Formerly known as AVG.

Avast logoShared data

  • Account data
    • Company name
  • Service data
    • TBC

Policies

Safeguards

  • Administrative, Technical and Physical

Cultrix Services

Tutorials

Further information

You can find out more about Avast at https://www.avast.com.


BitNinja

BitNinja is just one of the security systems we use to protect our website and online services.

BitNinja logoShared data

  • Usage data
  • Service data
    • IP address

Policies

Safeguards

  • Administrative, Technical and Physical

Cultrix Services

Tutorials

Further information

You can find out more about BitNinja at https://bitninja.io.


Campaign Monitor

Campaign Monitor provides email marketing and automation systems.

Campaign Monitor logoShared data

  • Account data
    • TBC
  • Service data
    • TBC

Policies

Safeguards

  • HIPAA certification
  • PCI-DSS certification
  • SOC 1/2/3 certifications
  • FISMA/NIST certification
  • IRAP certification
  • ISO 27001 certification
  • ISO 27018 certification

Cultrix Services

  • IT services: email marketing and automation

Tutorials

Further information

You can find out more about Campaign Monitor at https://www.campaignmonitor.com.


cPanel

As well as being the hosting software run by our website servers, cPanel are our primary provider of secure SSL certificates.

cPanel logoShared data

  • Account data
    • Company name
    • Company address
    • Email address
  • Service data
    • Domain name/s

Policies

Safeguards

  • Privacy Shield certification
  • Standard Contractual Clauses

Cultrix Services

Tutorials

Further information

You can find out more about cPanel at https://cpanel.com.


Enom

Enom provide our domain registration service.

Enom logoShared data

  • Account data
    • Company name
    • Company address
    • Email address
  • Service data
    • Domain name/s

Policies

Safeguards

  • Administrative, Technical and Physical
  • Standard Contractual Clauses

Cultrix Services

Tutorials

Further information

You can find out more about Enom at https://www.enom.com.


G Suite (by Google Cloud)

Google provide storage locations for files, backups and email services.

Google logo
Google Cloud logo
G SUite logo
Shared data

  • Account data
    • Company name
  • Service data
    • TBC
  • Customer data

Policies

Safeguards

  • Privacy Shield Certification
  • Standard Contractual Clauses
  • ISO 27001 certification
  • ISO 27017 certification
  • ISO 27018 certification

Cultrix Services

Tutorials

Further information

You can find out more about G Suite at https://gsuite.google.co.uk/intl/en_uk/.


LiveDrive

LiveDrive provide one of our storage locations for backups of customer data.

LiveDrive logoShared data

  • Account data
    • Company name
  • Service data
    • TBC
  • Customer data

Policies

Safeguards

  • TBC

Cultrix Services

Tutorials

Further information

You can find out more about LiveDrive at https://www2.livedrive.com.


LogMeIn

LogMeIn provide our secondary remote access and control software.

Autotask logoShared data

  • Usage data
  • Account data
    • Company name
  • Service data
    • TBC

Important: LogMeIn allows screenshots to be taken and remote access and control of connected devices. Screenshots may contain other personal data depending on what the user was viewing at the time the screenshot was taken. Remote access and control may allow access to other personal data..

Policies

Safeguards

  • Privacy Shield Certification
  • Standard Contractual Clauses.

Cultrix services

Tutorials

Further information

You can find out more about LogMeIn at https://www.logmeininc.com and https://www.logmeinrescue.com.


Microsoft

Microsoft provide storage locations for files, backups and email services.

Microsoft logo
Microsoft Office 365 logo
Microsoft Azure logo
Shared data

  • Account data
    • Company name
  • Service data
    • TBC
  • Customer data

Policies

Safeguards

  • Privacy Shield Certification
  • Standard Contractual Clauses
  • ISO 27001 certification
  • ISO 27017 certification
  • ISO 27018 certification

Cultrix Services

Tutorials

Microsoft Office 365

The Volume Licensing Service Center (VLSC)

Microsoft Azure

Further information

You can find out more about Microsoft at https://www.microsoft.com/, more about Microsoft Office 365 at https://www.office.com, more about the Volume Licensing Service Center (VLSC) at https://www.microsoft.com/Licensing/servicecenter/default.aspx, and more about Microsoft Azure at https://azure.microsoft.com.


Moneypenny

Moneypenny provide call handling services during busy periods and out-of-hours.

Moneypenny logoShared data

  • Call data

Moneypenny do not process any personal data on our behalf, but they do log call data and will relay to us any other personal data that you disclose to them.

Policies

Safeguards

  • Administrative, Technical and Physical

Cultrix services

Moneypenny may handle calls on any of our services.

Tutorials

Although contracted by Cultrix and acting on our behalf, Moneypenny are a data controller. We will stilll assist Cultrix customers in exercising their rights under data protection law:

Further information

You can find out more about Moneypenny at https://www.moneypenny.com.


OpenDNS

Cisco provide one of our web content monitoring/filtering services (OpenDNS). OpenDNS is a product of Cisco Systems, Inc.

OpenDNS logoShared data

  • Usage data
  • Account data
    • TBC
  • Service data
    • TBC

Policies

Safeguards

  • Privacy Shield certification
  • Binding Corporate Rules
  • Standard Contractual Clauses
  • ISO 27001 certification

Cultrix Services

Tutorials

Further information

You can find out more about OpenDNS at https://www.opendns.com.


Raw Communications

Raw Communications provide our hosted VOIP telephone systems, business lines and calls. Raw Communications is also used internally by Cultrix.

Raw Communications logoShared data

  • Call data

Policies

  • TBC

Safeguards

  • TBC

Cultrix Services

Raw Communications handle calls about any of our services. In addition they may provide our customers with the following services:

  • IT services: Communications: VOIP

Tutorials

Further information

You can find out more about Raw Communications at https://www.rawcom.co.uk.


Soho66

Soho66 provide our fax to email service.

Soho66 logoShared data

  • Account data
    • TBC
  • Service data
    • TBC
  • Call data

Policies

Safeguards

  • Physical, electronic and managerial procedures

Cultrix Services

  • IT services: Communications: Fax to email

Tutorials

Further information

You can find out more about Soho66 at http://soho66.co.uk.


SpamExperts

SpamExperts are one of our spam filtering service providers.

SpamExperts logoShared data

  • Account data
    • TBC
  • Service data
    • TBC
  • Hosted data

Policies

Safeguards

  • Administrative, Technical and Physical
  • Standard Contractual Clauses

Cultrix Services

Tutorials

Further information

You can find out more about SpamExperts at https://www.spamexperts.com.


The IT Trainer

The IT Trainer are our primary training provider.

The IT Trainer logoShared data

  • Account data
    • TBC

Policies

  • Awaiting Updated Version

Safeguards

  • Administrative, Technical and Physical

Cultrix Services

Tutorials

Further information

You can find out more about The IT Trainer at http://the-it-trainer.co.uk.


Virtual Tin

Virtual Tin are our cloud computing partner.

Virtual Tin logoShared data

  • Account data
    • TBC
  • Service data
  • Customer data

Policies

Safeguards

  • Administrative, Technical and Physical
  • ISO 27001 certification

Cultrix Services

Tutorials

Further information

You can find out more about Virtual Tin at https://www.virtualtin.com.


Zen Internet

Zen Internet provide our business Internet connections.

Zen Internet logoShared data

  • Account data
    • TBC
  • Service data

Policies

Safeguards

  • Cyber Essentials
  • ISO 27001

Cultrix Services

Tutorials

Further information

You can find out more about Zen Internet at https://www.zen.co.uk.


Zendesk

Zendesk provide our ticketing system and live chat facility.

Zen Internet logoShared data

  • Account data
    • TBC
  • Service data

Policies

Safeguards

  • Binding Corporate Rules
  • Privacy Shield Certification
  • Standard Contractual Clauses
  • ISO 27001 certification
  • SSAE-16 certification
  • PCI DSS certification

Cultrix Services

Zendesk may handle tickets for any of our services.

Tutorials

Further information

You can find out more about Zendesk at https://www.zendesk.co.uk.


Payment service providers

HSBC

HSBC logoShared data

  • Account data
    • Company name
    • Company address
    • Email address
    • Telephone number
  • Transaction data

Policies


PayPal

HSBC logoShared data

  • Account data
    • Company name
    • Company address
    • Email address
    • Telephone number
  • Transaction data

Policies


WorldPay

WorldPay logoShared data

  • Account data
    • Company name
    • Company address
    • Email address
    • Telephone number
  • Transaction data

Policies

How can you get more information about Cultrix's GDPR compliance plans?

This page is a living document so please check back regularly as the most up-to-date information will be made available here. You may also use a tool such as www.changedetection.com to monitor and receive an alert when we make any changes to these pages.

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