It’s not listed, but our approachable, friendly and dedicated approach is in all our IT support whichever level of support you choose. It doesn’t matter if you need only basic support, we’re there for you 100%.
And because not everyone’s IT support needs are the same, and not every business fits a pre-determined model, we can build a level of support that will best suit your business requirements. We don’t stick to rigid categories of service when we’re clever enough to have a bespoke approach to every situation.
To give you an idea of what’s included in our IT support, here are the main quality features:
- Unlimited telephone support
- Unlimited email support
- Unlimited remote support
- 24-hour system monitoring
- Computer maintenance
- Support for peripherals
- Warranty management
- Server management and maintenance
- Backup management and monitoring
- System security and vulnerability audit
- Business continuity and disaster recovery policy
- Annual review
Managed Service Desk
This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.
You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.
- Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
- Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
- Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management
Responsive when you need us, proactive when you don't
You don't have to go it alone. Get the most out of your business with Cultrix's legendary customer support team and best-in-class tools that monitor your infrastructure and proactively alerts us to potential issues.
average first response
average reply time
Monthly contract or on-demand – it’s up to you
Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.
If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.
If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.
Remote assistance or on-site ‘helping hands’, or both
We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.
Jack helped me reset my password quickly & efficiently yesterday morning thank you :)
Lindsay from Walsall.
Callum was able to fix the issues with my outlook and I particularly liked how he handled the issue from the beginning to the end.
Tunde from City of London.
Guys, thank you all so much, especially Dawn and Emma. So thrilled that I got all my photos backed. Great service.
Vanessa from Walsall.
Getting a quote from us is easy
Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 0845 475 1893 or email us.
Looking for a white label IT support partner?
Cultrix is a white label specialist providing fully branded IT support on behalf of many other IT companies. Our partners trust us to look after their clients as if they were our own. Tell us how we can help you.
Cultrix in the top 5% per cent worldwide of Microsoft partners, as they strike Silver Partner status
Cultrix continue to set themselves apart from other IT, web and cloud services and support companies by achieving Microsoft Silver Partner status.
Cultrix wins tender renewal for Chamber’s IT support
In 2015, three years ago, Cultrix won the tender to become IT support provider to Barnsley & Rotherham Chamber of Commerce.