Business centres or other accommodation where there are many businesses in one vicinity need universal support for IT, Internet and phone networks. It maybe that you already include this service to tenants or it can be included as an extra.

We know that businesses do not need downtime. From the get-go, Cultrix professional IT support will add value to your tenancy package: intelligent, responsive pro-active support delivered by a friendly, approachable team who understand your businesses’ needs. And we can cover your phone networks too, managing your changing tenants and their services.

Your tenants will have the peace of mind of being fully covered, which means you will too.

What's included?

To give you an idea of what’s included in our IT support, here are the main quality features:

• Unlimited telephone support
• Unlimited email support
• Unlimited remote support
• 24-hour system monitoring
• Computer maintenance
• Support for peripherals
• Warranty management
• Server management and maintenance
• Backup management and monitoring
• System audit
• Vulnerability report
• Business continuity and disaster recovery policy

Managed Service Desk

This is like having your own IT Service Desk. Cultrix reliability and commitment comes as standard with any help and support your tenants need with their IT systems and equipment covered. They’ll have us for the day-to-day whenever they need us, but we’ll be there in the background too.

You won’t have to ask us to check on the medium to long-term IT health of your tenants, we’ll just be doing that anyway as well as remotely monitoring their systems 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review their system security and vulnerability audit, and business continuity and disaster recovery policies, and raise any opportunities that arise from this with you.

• Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
• Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
• Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management

Monthly contract or on-demand – it’s up to you

Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.

If you don’t take out a monthly contract, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.

If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.

Remote assistance or on-site ‘helping hands’, or both

We can do almost everything remotely, saving you time and money. But sometimes your clients want to see a real-life person if they need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there, as you.