1. Introduction

    1.1    This Annex 3 sets out the service levels applicable to the Hosting Platform Maintenance Services.

  2. Updates

    2.1    The Provider shall apply each Update to the Maintained Hosting Platform within the period of 5 Business Days following Release.

  3. Upgrades

    3.1    The Provider shall keep the Customer reasonably informed during the Term of its plans for the release of Upgrades; however, except to the extent that the parties agree otherwise in writing, the Provider shall have no obligation to release Upgrades with features requested by the Customer or to take into account the opinions of the Customer in relation to plans for the release of Upgrades.

    3.2     The Provider shall apply each Upgrade to the Maintained Hosting Platform within the period of 10 Business Days following Release.