1. Obligation to provide Support Services and Maintenance Services

    1.1    The Provider shall provide to the Customer any Support Services and Maintenance Services specified in Section 3 of the Statement of Work or otherwise agreed by the parties in writing in accordance with this Schedule 7.

  2. Maintenance Services

    2.1    The Provider shall provide the Maintenance Services to the Customer during the Term.

    2.2    The Provider shall provide the Maintenance Services in accordance with Annex 2 (Maintenance SLA) to this Schedule 7.

    2.3    The Provider may suspend the provision of the Maintenance Services if any amount due to be paid by the Customer to the Provider under the Contract is overdue, and the Provider has given to the Customer at least 30 days' written notice, following the amount becoming overdue, of its intention to suspend the Maintenance Services on this basis.

    2.4    The Customer may terminate the Maintenance Services by giving to the Provider at least 30 days' written notice expiring on or at any time after the first anniversary of the Effective Date.

    2.5    If the Provider stops or makes a good faith decision to stop providing maintenance services in relation to the Maintained Software to its customers generally, then the Provider may terminate the Maintenance Services by giving at least 30 days' written notice of termination to the Customer.

    2.6    If the Maintenance Services are terminated in accordance with the provisions of this Paragraph 2:
    (a)    the Customer must pay to the Provider any outstanding Charges in respect of Maintenance Services provided to the Customer before the termination of the Maintenance Services;
    (b)    the Provider must refund to the Customer any Charges paid by the Customer to the Provider in respect of Maintenance Services that were to be provided to the Customer after the termination of the Maintenance Services; and
    (c)    the provisions of this Paragraph 2, excluding this Paragraph 2.6, shall cease to apply, but the other provisions of the Contract will continue notwithstanding such termination.

    2.7    For the avoidance of doubt, the Maintenance Services shall automatically terminate upon the termination of the Contract.

  3. Support Services

    3.1    The Provider shall provide the Support Services to the Customer during the Term.

    3.2    The Provider shall provide the Support Services in accordance with Annex 1 (Support SLA) to this Schedule 7.

    3.3    The Provider may suspend the provision of the Support Services if any amount due to be paid by the Customer to the Provider under the Contract is overdue, and the Provider has given to the Customer at least 30 days' written notice, following the amount becoming overdue, of its intention to suspend the Support Services on this basis.

    3.4    The Customer may terminate the Support Services by giving to the Provider at least 30 days' written notice expiring on or at any time after the first anniversary of the Effective Date.

    3.5    If the Support Services are terminated in accordance with the provisions of this Paragraph 3:
    (a)    the Customer must pay to the Provider any outstanding Charges in respect of Support Services provided to the Customer before the termination of the Support Services;
    (b)    the Provider must refund to the Customer any Charges paid by the Customer to the Provider in respect of Support Services that were to be provided to the Customer after the termination of the Support Services; and
    (c)    the provisions of this Paragraph 3, excluding this Paragraph 3.5, shall cease to apply, but the other provisions of the Contract will continue notwithstanding such termination.

    3.6     For the avoidance of doubt, the Support Services shall automatically terminate upon the termination of the Contract.