It’s amazing how many IT support companies don’t cover anything but the basics. If it’s the basics you need, then that’s fine, but our time in the industry has taught us that each business is unique in the way that the right IT support can create more robust systems, increased security and better business continuity and compliance.
Here at Cultrix, our technical teams love IT and are constantly working with the latest technology to implement new solutions for bolstering businesses against the hazards of the ever-changing technical environment, and using innovative cloud platforms to streamline and automate processes. Our clients will tell you, at Cultrix we do a lot more than basic IT support.
To give you an idea of what’s included in our IT support, here are the main quality features:
Unlimited telephone support Unlimited email support Unlimited remote support 24-hour system monitoring Computer maintenance Support for peripherals Warranty management Server management and maintenance Backup management and monitoring System audit Vulnerability report Business continuity and disaster recovery policy
Managed Service Desk
This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.
You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.
- Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
- Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
- Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management
Responsive when you need us, proactive when you don't
You don't have to go it alone. Get the most out of your business with Cultrix's legendary customer support team and best-in-class tools that monitor your infrastructure and proactively alerts us to potential issues.
average first response
average reply time
Monthly contract or on-demand – it’s up to you
Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.
If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.
If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.
Remote assistance or on-site ‘helping hands’, or both
We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.
Why choose IT support from Cultrix?
If you are based in Derbyshire you not only benefit from our outstanding service but have the additional advantages that come from using a local company.
What our customers say
I just wanted to say that it’s been 5 years to the month since we started using Cultrix and it was a great decision. Hope to continue working with you long into the future, great job so far.
Matt from The Caravan Company in Northampton.
Cultrix were quick off the mark to address an issue with our server. We were back up and running properly within 15 minutes, far quicker than my experience with other providers.
Alex from Rotherham.
Many thanks to Jack for a speedy and efficient result. I was up and running in no time.
Pat from Barnsley.
Getting a quote from us is easy
Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 01332 492402 or email us.
Looking for a white label IT support partner?
Cultrix is a white label specialist providing fully branded IT support on behalf of many other IT companies. Our partners trust us to look after their clients as if they were our own. Tell us how we can help you.
Is good customer service becoming a thing of the past?
As we increasingly live in an instant world, where everything we want is available within a click of a button, are you finding that the customer service you receive is diminishing on a daily basis?
18 things to ask when choosing an IT support company (1 of 3)
In the first of our 3-part article on common pitfalls to avoid when choosing an IT support company, we explore the first six questions you should be asking.