Short-staffed, and over-worked staff
How often do we hear that a person is doing the work of three individuals in an eight-hour day? Or something like: I’ve worked 60 hours a week for the last eight weeks, because others are off sick.
Inflexible company policies and how they affect customer service
I recently booked my summer holiday with a well-known, trusted holiday company.
Sales targets and their effect on customer service
The world appears to be fixated on targets; sales targets and all manner of other targets relating to sales.
Is good customer service becoming a thing of the past?
As we increasingly live in an instant world, where everything we want is available within a click of a button, are you finding that the customer service you receive is diminishing on a daily basis?
Check your IT support provider’s identity!
To our customers, we are, of course, a dynamic team of IT and web superheroes, swooping in to save the day, providing high-impact business IT solutions and the type of rock-solid reassurance businesses can really touch and feel.
Cultrix MultiOffice IT
With a MultiOffice IT support agreement from Cultrix you can cover as many offices or organisations as you need to on one agreement.