We've seen every kind of IT problem there is. We look after small, medium and large businesses across Rotherham, including lone and homeworkers, all of whom have a range of IT needs. We pride ourselves on providing complete reassurance for our clients from spam filtering to support with mobile devices, to backup management and vulnerability auditing. So whatever your IT issue, it won't be anything we haven't seen before.

We know that each Rotherham business has its own unique IT support needs. We also know that some businesses are very clued up about what they do and don't need. So please take a look at our support services if this is the case, or do call us if you have any questions or need further advice. Our technical super-beings are here to talk to you - the ones that aren't flying around Rotherham being IT business superheroes of course.

What's included?

To give you an idea of what’s included in our IT support, here are the main quality features:

  • Unlimited telephone support
  • Unlimited email support
  • Unlimited remote support
  • 24-hour system monitoring
  • Computer maintenance
  • Support for peripherals
  • Warranty management
  • Server management and maintenance
  • Backup management and monitoring
  • System audit
  • Vulnerability report
  • Business continuity and disaster recovery policy

Managed Service Desk

This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.

You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.

  • Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
  • Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
  • Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management

Responsive when you need us, proactive when you don't

You don't have to go it alone. Get the most out of your business with Cultrix's legendary customer support team and best-in-class tools that monitor your infrastructure and proactively alerts us to potential issues.

  • 98.1%

    customer satisfaction

  • 6 minutes

    average first response

  • 24 minutes

    average reply time

Monthly contract or on-demand – it’s up to you

Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.

If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.

If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.

Remote assistance or on-site ‘helping hands’, or both

We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.

Why choose IT support from Cultrix?

If you are based in Rotherham you not only benefit from our outstanding service but have the additional advantages that come from using a local company. In fact a few of our team live in Rotherham. We also don't charge a call-out fee to Rotherham-based clients.

Cultrix were quick off the mark to address an issue with our server. We were back up and running properly within 15 minutes, far quicker than my experience with other providers.

Alex from Rotherham.

Many thanks to Jack for a speedy and efficient result. I was up and running in no time.

Pat from Barnsley.

Rhys - kept me updated and stayed in contact once he started working on issue. Thank you.

Phil from Barnsley.

Getting a quote from us is easy

Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 01709 925025 or email us.

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