At Cultrix you won’t ever get a grumpy advisor or someone who does not care wholeheartedly about your Leeds business. We know that the city is booming with freelancers, small and large companies, and complex organisations with many sites. Everyone is busy, and needs their IT to work to ever-increasing speed and capacity. Everyone has their own commercially individual and special requirements.

So, we won’t waste time talking to you about IT functions you don’t need, but we are positive and approachable; we’ll chat with you about what’s required from your IT to make your business better, increasing your efficiency and responsiveness to customers. And we won’t use big words when the small ones will do, but we are super-intelligent with a vast knowledge of what to protect businesses from in the unknown of cyber space.

What's included?

To give you an idea of what’s included in our IT support, here are the main quality features:

  • Unlimited telephone support
  • Unlimited email support
  • Unlimited remote support
  • 24-hour system monitoring
  • Computer maintenance
  • Support for peripherals
  • Warranty management
  • Server management and maintenance
  • Backup management and monitoring
  • System audit
  • Vulnerability report
  • Business continuity and disaster recovery policy

Managed Service Desk

This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.

You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.

  • Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
  • Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
  • Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management

Responsive when you need us, proactive when you don't

You don't have to go it alone. Get the most out of your business with Cultrix's legendary customer support team and best-in-class tools that monitor your infrastructure and proactively alerts us to potential issues.

  • 98.1%

    customer satisfaction

  • 6 minutes

    average first response

  • 24 minutes

    average reply time

Monthly contract or on-demand – it’s up to you

Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.

If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.

If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.

Remote assistance or on-site ‘helping hands’, or both

We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.

Why choose IT support from Cultrix?

If you are based in Leeds you not only benefit from our outstanding service but Cultrix have Service Desk technicians that work from home, and a network of field technicians up and down the country, so we're even closer than you think. In fact a few of our team live nearby.

 

Nothing is a problem at Cultrix, because they're not phased by anything - and that is true superhero status in my book.

Rachel from Halifax.

I received good service and was all done as discussed, in a professional and courteous manner. Thanks!

Andy from Huddersfield.

Rhys - kept me updated and stayed in contact once he started working on issue. Thank you.

Phil from Barnsley.

Getting a quote from us is easy

Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 0113 418 2128 or email us.

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