Our data and systems will tell us what’s gone wrong. Our customer service professionals will talk to your client directly.

You may prefer to handle your own complaints. But if you’d like us to handle complaints as if we were you, our Cultrix white label complaints handling service is thorough. We obtain all the relevant technical information and speak to your customer personally, before making accurate records of events and communicating a timescale for appropriate action. All complaints are then reviewed by our internal management team so we can learn from anything that’s gone wrong and make the necessary adjustments to services.