You don’t just need your IT to work, you need it to take your business to the next level of reliability, efficiency and accountability, however your business may develop. In these competitive times, we know how crucial it is your IT infrastructure and systems serve the needs of your business so you can serve the needs of your customers. That’s why Cultrix IT support looks after your IT health now and for the future, whether you’re in Hull, Hornsea, Goole or anywhere else in East Yorkshire.
We’ll carry out a system audit and check your initial IT health, as well as manage backups and carry out annual checks to keep you on track. And our full, service desk support is with you all the way so you can speak to our approachable, knowledgeable team of techies whenever you need to. We bring IT support for your business health now, going forward, and for complete peace of mind.
What's included?
To give you an idea of what’s included in our IT support services, here are the main quality features:
Managed Service Desk
This is like having your own resident IT health technician. Cultrix reliability and commitment comes as standard with any help and support you need with your IT systems and equipment covered. You’ll have us for the day-to-day whenever you need us, but we’ll be there in the background too.
You won’t have to ask us to check on your medium to long-term IT health, we’ll just be doing that anyway as well as remotely monitoring your system 24 hours a day. And, because it’s amazing how a year can slip by, we’ll diarise an annual IT check to review your system security and vulnerability audit, and business continuity and disaster recovery policies, and discuss your future plans to make sure your IT won’t hold you back.
- Daily help at hand: unlimited telephone support; unlimited email support; unlimited remote support; support for printers, scanners, routers and networking equipment
- Ongoing help: 24-hour system monitoring; server management and maintenance; computer maintenance; backup management and monitoring
- Your long-term IT health: annual review of systems, including personalised system security and vulnerability audit, business continuity policy and disaster recovery policy; and warranty management
Monthly contract or on-demand – it’s up to you
Monthly contracts are standard, with the same first-class service as yearly. For IT support this is a remarkably short duration. It’s because we don’t want to make you stay; we just hope you’ll want to.
If you don’t take out a monthly contract with us for IT support to cover your business, don’t worry, Cultrix can still help. It might be that you just want to see how it goes for a few months or even a year before you commit. Or you maybe haven’t got around to it yet. Whatever the reason, you can always choose IT support per incident with the Cultrix on-demand service; the smaller the incident, the smaller the charge and all with the high level of Cultrix attention as usual.
If you’d like to be on contract with us, we will gladly negotiate an annual or longer term with you. If you’re sticking with our on-demand service, we’ll review your history over time to come up with an IT support contract that suits your needs. Whether you’re on contract or on-demand you can be assured of our friendly, quick-response service at all time.
Remote assistance or on-site ‘helping hands’, or both
We can do almost everything remotely, saving you time and money. But sometimes you want to see a real-life person if you need help physically installing or moving things around a new office setup. Whatever the reason, we can accommodate and be there.
Why choose IT support from Cultrix?
If you are based in East Yorkshire you not only benefit from our outstanding service but have the additional advantages that come from using a local company, including no call-out fee to East Yorkshire-based clients.
What our customers say
Rhys - kept me updated and stayed in contact once he started working on issue. Thank you.
Phil from Barnsley.
I just wanted to say that it’s been 5 years to the month since we started using Cultrix and it was a great decision. Hope to continue working with you long into the future, great job so far.
Matt from The Caravan Company in Northampton.
Many thanks to Jack for a speedy and efficient result. I was up and running in no time.
Pat from Barnsley.