You’ll be impressed by how quickly we recognise what your business needs, and how much we love a challenge. But most of all you will just feel satisfied that your IT, your business and its customers, is in safe hands.
Headed up by our commander-in-chief, this is where we look after the heart of our operation as well as accounts, administration and sales.
“I studied Cybernetics at Bradford University, which is about the relationship between humans and computers. It was a lot of programming and robotics (and playing with Lego!). As part of the course, I started a work placement with ITSUVO (the IT Support Unit for Voluntary Organisations). It’s long story but from this came the opportunity to set up Cultrix. I developed an interest in programming web applications, which has since become my specialism and I now write advanced database driven applications that put businesses online.”
“I’m a perfectionist when it comes to IT I will admit, but at Cultrix, we’re not too serious! It’s more like family; we all support each other.”
Operations and Customer Relations Manager
Dawn attended Broadway Barnsley then Barnsley College before working in a clerical office.
“I have become a technology-geek since working at Cultrix. It’s got under my skin, probably because I like problem-solving. I have a real can-do attitude and I’m fascinated by how technology can provide solutions. That’s the really great part of my job – getting it right for our customers, and seeing time and again that there is always a way to achieve what is needed.”
In her spare time Dawn loves to get the family together. “I also love music, and True Crime, the darker the better.”
“Before I came to Cultrix I was an IT virgin and supervised a shoe store.”
Cultrix accounts could not be in better hands. Lorraine studied business economics and maths. She brings all the necessary qualities to the role of account management. “It’s all about having a great attitude to customer service and pride in the job. Oh, and a sense of humour!”
“The best thing about working at Cultrix is being part of a great team. Although, no offence to the team, but I do like to take holidays from them when I can! Usually at our second home in Cyprus with friends and family.”
Managed service desk
The walls are literally buzzing with technology in here. This is where we gather all our cyber and human energy to combat IT mishaps and respond to our customers’ needs.
Service Desk Manager
Sam joined Cultrix straight from an education in business and IT. He has an interest in emerging technologies and as the Helpdesk Manager brings a talent for solving problems.
“It’s a relaxed atmosphere at Cultrix, which helps everyone work together on issues when there is a group effort required.”
When he’s not solutioning, Sam can be found planning his next flight out to his latest holiday destination.
Assistant Service Desk Manager
Lee came to Cultrix with a background already as an IT technician; he also studied ICT and business at college.
“It’s great to work with such a switched-on team where you get feedback about your work, from customers and each other. It means we are all learning all the time. If I were a Cultrix customer that would give me great confidence.”
Lee loves to spend time with his son Cohen. He keeps fit and supports Sheffield Wednesday.
Systems Support Technician
“I understand customer service. I believe it’s all in the attitude. I take pride in it and in a job well done. I don’t like leaving a job that is not totally finished. I think it’s my background and experience in customer service that helps.”
Callum worked in customer-facing roles previous to Cultrix and studied creative media, TV and film so he understands about customer interaction.
“I enjoy working with our different customers and the challenges they present.”
Systems Support Technician
“I enjoy talking to our customers. I like people and believe I can talk to anyone about anything, including their IT issues.”
It’s certainly an attitude that stands Owen in good stead in his role on the Cultrix service desk, along with his self-confessed interest in all things techie….and football! When he isn’t being a friendly Service Desk Technician he can be found on the pitch, in the gym or gaming.
Systems Support Technician
Rhys studied Information Technology before becoming a Field Technician. Following a Cultrix apprenticeship he's now on the service desk, bringing with him all his knowledge and experience to date.
Rhys is a proactive member of the team, enjoying the positive working atmosphere and where he can share his wider interest in virtualisation with fellow superhero techies. He’s also a keen Rugby League fan.
Systems Support Technician
Jack studied IT at college before coming to Cultrix. At school he finds that he mostly studied subjects beginning with the letter G, like Geography, German and Graphics!
Now he’s a ‘grafter’ at Cultrix and a hands-on member of the team, learning from the skilled Cultrix technicians with every new call he gets involved in. With an interest in IT hardware and a professional attitude to customer service, Jack is an asset to the Cultrix service desk team.
Service Desk Support Assistant
“Knowing that I work for a company that cares about its customers 100% is the best thing about being part of the Cultrix team. It’s good to know when you go home each night that you will have made a customer’s working day just that little bit – or a lot! – easier.”
Ex-drama and English student, Emma, is kept busy at home by her two small children Thomas and Ethan but occasionally manages to find time to be in the kitchen for her favourite hobby, which is baking and decorating cupcakes.
Logistics and Facilities Assistant
Father of Shaun, Managing Director, Dave’s area of governance is the business itself.
“I make sure that all the practicalities of running a business are in place so that everything runs as smoothly and efficiently as it possibly can. I make sure that everyone has everything they need to be happy and productive in their roles. Shaun and his team take care of the customers and their IT; I take care of the team. We’re a close family outside of work so I guess the team atmosphere at Cultrix is an extension of that.”
Here we have our web development team, taking care of our own and our clients’ online services, such as their social media channels, content creation, ticketing and call logging systems. We also hold our client web workshop days here.
“At Cultrix we really care that the websites we create for clients are the absolute best they can be, both in terms of innovative design and functionality. For me, as a self-confessed design-geek, it’s a great place to work. I have goals I want to reach with every digital project we undertake and it’s enjoyable to go on those journeys with the customer and the team to achieve them.”
Coffee-connoisseur and food lover, Adrian is a keen cook and on Sundays can usually be found in the kitchen cooking the roast dinner, if he isn’t catching up on the cricket, rugby or football.
“Understanding accounting really helps in my work as a web developer as programmers need to be good with formulas,” says Matthew. “I enjoy working hard to get things done. That goes for my spare time too. I visit the gym five times a week and play football. I enjoy a lot of sport but I can sit still too.”
It is probably Matthew’s hard-working attitude and interest in sport that give him a drive for success. He studied IT and accounting at college before joining the Cultrix team as a dedicated web developer with a genuine interest in just that – developing websites.
“I make sure that all Cultrix communications, from the words on the website to all customer correspondence is engaging and speaks the Cultrix brand. Cultrix are extremely active so there is always a good news story to tell or an interesting product to write about - in our upbeat Cultrix style. I love copywriting and I love innovation so this is the perfect job for me.”
Rachel is also a qualified, experienced proofreader and blog writer so she’s as happy getting her red pen out on our documents as she is turning techie news items into plain English.
Double apprenticeship success at Cultrix
Local lads, Matthew Roberts and Callum Farrell, have secured full-time work with the Barnsley-based IT support company.
Employer of the Year Award for Barnsley IT Company
Cultrix, a local IT support company, has been awarded Employer of the Year at a special celebration and awards ceremony at the House of Lords in London.