White label IT support - case study

Your customers don’t have to leave you for their IT support. You can offer this service yourself, building on your existing customer/supplier relationship…then let Cultrix take over.

We offer white label IT support because we recognise that some of our customers, and colleagues in the industry, want to do more for their customers. A company, we won’t tell you which because that would breach our confidentiality agreement with them, approached us with a view to us providing their customers with IT support, in their name. They recognise the value in providing their customers with more. And why would any self-respecting company, providing good services to their customers, want those customers to go elsewhere, for anything? They don’t have to. Cultrix were more than happy to provide IT support in their name, as if we were them.

Would you like to provide IT support to your customers? Does it seem complicated? In fact nothing could be simpler, for a number of reasons:

• If you want someone to provide a service in your name, you want them to be good at it, and we are. We are IT support specialists so we roam the galaxy every day, ridding the cyber space we work in, of bugs and other IT dangers.
• We generate, with ease and pleasure, a happy customer community, so we can say without hesitation that not only will you be providing the best in IT support standards, but your customers will be dealt with by customer-service professionals; making them happy with the service that they think you provide.
• It’s hassle-free commission for you. For letting us do the work we love to do, we pay you well. Your customers and you benefit.

Our customer is delighted with the white label IT support service we provide to their customers, in their name. We answer the phone as if we are them, we treat their customers as if they were our own, and, if we need to visit on site, it’s as if we have come from their own premises, as if we were them.

Our customer says: “I cannot imagine how we could praise you more highly and certainly have no hesitation in endorsing the approach that your business model takes in adapting to our business needs”.

They and we are looking forward to providing another one of their customers with Cultrix’s IT support service. And if it seemed complicated at first, it certainly doesn’t now. We are proud to be working in our customers’ names and providing the same specialist IT support services that we love to, making their and our own customers, all over the galaxy, happy with their IT.

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