Data centre tiers explained
In our short series of posts on costs of IT services and why some services are cheaper than others across providers, we look at data centre tiers, what they mean and why the higher the tier, the higher the cost and what this means for your business.
Microsoft Windows ‘end of life’ dates and GDPR breach risk
Don’t get caught out by Microsoft Windows end of life dates and risk breaching GDPR compliance.
Short-staffed, and over-worked staff
How often do we hear that a person is doing the work of three individuals in an eight-hour day? Or something like: I’ve worked 60 hours a week for the last eight weeks, because others are off sick.
Inflexible company policies and how they affect customer service
I recently booked my summer holiday with a well-known, trusted holiday company.
Sales targets and their effect on customer service
The world appears to be fixated on targets; sales targets and all manner of other targets relating to sales.
Is good customer service becoming a thing of the past?
As we increasingly live in an instant world, where everything we want is available within a click of a button, are you finding that the customer service you receive is diminishing on a daily basis?