How we support our customers nationally

Some of you will know that we're a Yorkshire-based IT company. We're very proud of that. But it doesn't mean we are geographically limited in terms of providing support to our customers all over the country. We'd like to tell you how we support our customers in London, Scotland and Wales, or anywhere else they happen to be.

Because the Cultrix HQ is based in Yorkshire, we're often asked how we can effectively support our customers nationally, or if we can at all.

The key point to make is that nearly all IT problems can be solved remotely. It's extremely rare that an an onsite visit would be needed. However, for the rare occurrence where we do have to make an onsite visit, location is not a problem. We can rapidly send our technicians out to wherever our customers are, and either fix the issue onsite or remove equipment for analysis. Some customers bring their equipment to us themselves if they are passing; a warm welcome and a coffee awaits them. Alternatively we arrange courier collection.

For customers based in the London area we have a network of on call remote technicians ready to go to site. But we do stress that these occasions are extremely rare.

It would be even rarer to require an onsite visit to fix problems if you were on the Cultrix Cloud. Why?

When you're on the Cultrix Cloud, your desktop, servers and entire IT infrastructure is virtualised in our cloud. This means that you have literally no onsite hardware or infrastructure to go wrong. Because you can access your files and desktop from virtually any device with an internet connection, if your computer suddenly goes 'bang', you can continue working within minutes on another device. No files or data will be lost.

If you're on the cloud or not, Cultrix IT support has got you covered whether you're based in Yorkshire or the Outer Hebrides. If you are on the cloud, then it's even less of an issue.

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