Still wondering whether to take the plunge with outsourced IT support for your business? Here are your questions answered and hear from our own customers.
Technology supports every aspect of your business
If you’ve considered IT support that’s a good start. Technology supports all areas of your businesses. From accounting, analysis and management planning to back office, marketing, customer service, stock inventory and product development.
But you rely on IT to work at its optimum, to ensure you run your business well, comply with GDPR and stay protected from online threats.
Still hanging back from IT support? We’ll answer your questions
1. Exactly what are the benefits of outsourced IT support?
- IT-focused experts take care of compliance, online security, and the day-to-day running which is reliant on functioning, up-to-date IT and software
- A fast response to the inevitable issues and faults that will arise, although many will be resolved before they cause issues
- Reduced expense on internal IT staff and dealing with break-fix scenarios
- Backup and peace of mind – leaves you free to focus on business objectives
2. Will I stay in control of my business?
Yes. In fact you’ll have more control because you won’t face unpredictable IT costs. We work with you on your business objectives so we can support you, giving you more flexibility to focus on running your business.
If you’re concerned about lack of control over data, privacy and confidentiality, all these are increased with IT support.
3. But my business is unique, how will you price your services?
We provided IT support to every size and type of business, and none of them pay for elements of support they don’t need.
Our service elements are structured so you only take out what you need, and you’ll have precise costings so you can compare to other providers.
IMPORTANT: When comparing costs of IT support providers: as well as cost, consider response times, satisfaction ratings and contract tie-ins.
4. Can I try before I buy? How flexible are your contracts?
We never tie you in to a lengthy contract. We’re so confident of our expert IT support we prefer customers to stay with us because they want to.
Quite the opposite when it comes to contract lengths, our minimum term is just a month. This means you can try our IT support for one month and leave, in the unlikely event, you’re not happy.
5. But I’m with another IT support provider – how hard is it to switch?
Your changeover to Cultrix is seamless. We take care of much of the process, liaising with your previous provider to gather all the essential information so you don’t have to be intermediary.
We interrupt your day as little as possible, working with staff to answer their questions and let them know the new system of working, contact numbers, email, etc.
We have a thorough, efficient onboarding process that’s constantly monitored so you’re up and running in no time.
6. What if you don’t meet the terms of the SLA (Service Level Agreement)?
We’ll probably be aware before you are, since we monitor the data relating to our response and issues so closely.
The fact is, we often exceed the terms of our SLAs. But, in the event we fall short, we look at what went wrong and why, in full discussion with you.
7. What do your customers say about your IT support?
“Cultrix ‘got us’ and what we wanted from our system.”
“They have made our working lives a lot easier, especially throughout the pandemic and being new to working from home.”
“I know that they’re busy, but they have been really helpful in getting a number of problems sorted out in a calm and professional manner.”
“Fast, efficient, friendly and professional service from Cultrix (as always).”?
“Very helpful. very quick, resolved everything I needed to know, always answered my questions and were very patient when I didn't understand.”
There’s enough Cultrix IT support to go around – get in touch
We can help you get more from your IT to run your business better. Still got questions? No problem, get in touch.
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