Managed IT for businesses
Our approachable, friendly response isn’t listed - it just comes as part of the service. Whether you are one user, or thousands, you’ll get our lightning-fast service desk, and engineers who are there for you 100%.
All our managed IT support and services are fully aligned with the controls recommended by the UK National Cyber Security Centre (NCSC), so you’re off to a great start when it comes to cybersecurity. Our onboarding process includes your FREE roadmap to Cyber Essentials accreditation should you wish to gain certification.
Unsure what support your business needs?
Book an 'IT assessment' and we'll help you to choose the appropriate level of support for your business.
Book now
Our IT support consists of three main levels
Support
Our friendly and lightning fast service desk that’s there for when things go wrong, alongside a proactive reporting system that alerts us to issues before they become a problem for you.
Support + Shield
The same approachable, and quick support but with Shield; our suite of security tools that takes a more proactive approach to cyber security. Features include endpoint threat detection and response (EDR) and ransomware protection.
Cultrix Guardian
Our most secure support package includes a security operations centre that runs continuously day and night. Features include advanced attack detection and threat hunting, all backed up by a team of security experts
Features of our managed IT for businesses
Key: Limited: 
Full: 
| Workstation Support and Protection, per endpoint (network connected device) | Support | Support + Shield | Cultrix Guardian |
|---|---|---|---|
| Onboarding , System Audit, Report, and Initial Business Review | |
|
|
| Strategic IT Review (i.e. QBR/Quarterly Business Review) | Annual | Quarterly | As required |
| Patch Management | |
|
|
| Software Management | |
|
|
| Proactive Monitoring and Remediation | |
|
|
| Custom Monitoring | |
|
|
| Incidents (Break/Fix) | |
|
|
| Information Requests | |
|
|
| Service Requests | |
|
|
| Peripheral Support | |
|
|
| Starter Onboarding/Leaver Offboarding | |
|
|
| Cloud Management and Support (Microsoft 365/Google Workspace) | |
|
|
| Hosting Management and Support | |
|
|
| Domain/DNS Management and Support | |
|
|
|
Vendor Escalation
Hardware/Software/Service must be actively supported by the vendor, and service desk must be listed as an authorised contact with them. Excludes warranty claims for hardware purchased directly.
|
|
|
|
| Backup Management | |
|
|
| Security Policy Management and Support | |
|
|
| Out-of-Hours Urgent Support | |
|
|
| VOIP Phone/Mobile/Tablet Management and Support (one of each per endpoint) | |
|
|
|
Antivirus
Next-generation antivirus that uses AI and machine learning to constantly scan for threats without affecting your systems' performance.
|
|
|
|
| DNS Filtering | |
|
|
| Ransomware Protection | | |
|
Endpoint Threat Detection & Response
Constant monitoring of your devices to detect threats and automatically taking action to protect you
|
| |
|
SOC (Security Operations Centre)
Like all our other security features the SOC runs 24/7, but it also has experts monitoring and triaging alerts all day and night along with some of the most advanced protections available.
|
|
Managed IT support aligned with Cyber Essentials to protect against cybercrime
Our IT support provides the same standards and measures recommended by Cyber Essentials, the UK government’s scheme to safeguard businesses from the most prevalent forms of cyber attack.
Devised by the National Cyber Security Centre (NCSC), measures ensure you’re operating with the optimum safeguards, giving your clients the reassurance they need that you take their safety, and that of their data, seriously too.
Our FREE roadmap towards Cyber Essentials accreditation is your first step. Here’s how it works:
- Discovery - we identify and audit all your hardware, software, and services, and how these are configured, against the Cyber Essentials five key control areas.
- Gap analysis - we produce a report detailing your security vulnerabilities, comparing where you are now, against where you need to be to achieve Cyber Essentials.
- Roadmap – your FREE plan of action for putting all key control measures in place to become Cyber Essentials ready.
Don’t want to be Cyber Essentials accredited?
There’s no obligation to become Cyber Essentials accredited. We simply use the roadmap from our discovery and gap analysis to improve your network security and implement as many of the recommendations as possible.
Responsive when you need us, proactive when you don't
With Cultrix as your managed service provider for IT, you never have to go it alone. You’ll get the utmost business capability and security with our legendary customer service desk and engineer support team with best-in-class tools to monitor your infrastructure and proactively alert to issues.
98.1%Customer satisfaction
6 minutesAverage first response
24 minutesAverage reply time
Getting a quote from us is easy
Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 0330 333 5790 or email us.