Superheroes providing IT support in Sheffield

Managed IT for Sheffield based businesses

Our approachable, friendly response isn’t listed - it just comes as part of the service we provide for businesses in Sheffield; as well as a lightning-fast service desk.

Our IT support is aligned with the security controls recommended by the UK National Cyber Security Centre (NCSC), so you’re off to a great start when it comes to cybersecurity. Our onboarding process includes your FREE roadmap to Cyber Essentials accreditation should you wish to gain certification.

Our IT support consists of three main levels

Support

Our friendly and lightning fast service desk that’s there for when things go wrong, alongside a proactive reporting system that alerts us to issues before they become a problem for you.

Support + Shield

The same approachable, and quick support but with Shield; our suite of security tools that takes a more proactive approach to cyber security. Features include endpoint threat detection and response (EDR) and ransomware protection.

Cultrix Guardian

Our most secure support package includes a security operations centre that runs continuously day and night. Features include advanced attack detection and threat hunting, all backed up by a team of security experts

Features of our managed IT for Sheffield businesses

Key:     Limited: Outlined circle Full: Solid circle

Workstation Support and Protection, per endpoint (network connected device) Support Support + Shield Cultrix Guardian
Onboarding , System Audit, Report, and Initial Business Review Solid circle Solid circle Solid circle
Strategic IT Review (i.e. QBR/Quarterly Business Review) Annual Quarterly As required
Patch Management Solid circle Solid circle Solid circle
Software Management Solid circle Solid circle Solid circle
Proactive Monitoring and Remediation Solid circle Solid circle Solid circle
Custom Monitoring Solid circle Solid circle Solid circle
Incidents (Break/Fix) Solid circle Solid circle Solid circle
Information Requests Solid circle Solid circle Solid circle
Service Requests Solid circle Solid circle Solid circle
Peripheral Support Solid circle Solid circle Solid circle
Starter Onboarding/Leaver Offboarding Solid circle Solid circle Solid circle
Cloud Management and Support (Microsoft 365/Google Workspace) Solid circle Solid circle Solid circle
Hosting Management and Support Solid circle Solid circle Solid circle
Domain/DNS Management and Support Solid circle Solid circle Solid circle
Vendor Escalation
Solid circle Solid circle Solid circle
Backup Management Solid circle Solid circle Solid circle
Security Policy Management and Support Outlined circle Solid circle Solid circle
Out-of-Hours Urgent Support Outlined circle Solid circle Solid circle
VOIP Phone/Mobile/Tablet Management and Support (one of each per endpoint) Solid circle Solid circle
Antivirus
Solid circle Solid circle
DNS Filtering Solid circle Solid circle
Ransomware Protection Solid circle Solid circle
Endpoint Threat Detection & Response
Solid circle Solid circle
SOC (Security Operations Centre)
Solid circle

For more information on the cybersecurity protections we offer, click on the titles below

User protection add-on

Anti-Phishing Protection

AI-powered protection that stops impersonation and phishing emails before they reach your team—complete with interactive warnings and easy one-click reporting.

Security Awareness Training

Bite-sized security training that teaches employees how to spot threats—so cyber risks are caught before they become problems. The course covers a wide range of topics including GDPR, physical security, password managers, and ransomware.

Phishing Simulations

Phishing simulations check that everyone’s absorbed the training and discover those that may need some more. You can choose from a variety of kits (Microsoft for example) and languages to get the most convincing looking emails for different staff groups.

Dark Web Monitoring

24/7 monitoring of your business—and high-risk personal—credentials on the dark web, with alerts and expert validation so you can act fast.

Cloud/SaaS Threat Detection and Response (CTDR/CDR/CNDR) 365/Google Workspace

Monitors user activity and system logs across Microsoft 365, Google Workspace, Salesforce, and more — spotting unusual behaviour and applying automated responses to stop threats fast.

Cloud/SaaS Backup 365/Google Workspace

Automated, three-times-daily backups of Microsoft 365 and Google Workspace so you can restore emails, files, and more in seconds with no downtime.

Endpoint protection (included in Support + Shield and Guardian)

Antivirus

Next Generation Anti-Virus (NGAV) combines AI and machine learning to spot threats that traditional antivirus would miss. Integration with cloud based global threat intelligence ensures that the system has the latest information to detect and repel attacks more quickly and efficiently. This is the first line of defence.

DNS Filtering

Block websites based on parameters like security or content, and also block specific sites. Security blocks help to prevent access to sites that may distribute malware, gather data for phishing attacks or spam. Content blocks stop users accessing sites that may contain illegal content or be inappropriate like gambling or social networks.

Ransomware protection

Detect ransomware before it has chance to spread. Ransomware protection constantly scans your network environment to look for changes to files that may indicate an attack, if found the device is isolated from the rest of the network, then the devices can be rolled back to a point before the incursion or just restore the compromised files. It uses behavioural analysis which helps to detect breaches much earlier than traditional antivirus platforms.

Endpoint Threat Detection and Response (ETDR/EDR)

No preventative measure is 100% secure, this is where EDR comes in - it scans your network 24/7 for anything that has broken through the perimeter. It uses sophisticated behavioural analysis to look for unusual activity that may not be detected in more traditional file- watching security.

VOIP Phone/Mobile/Tablet Management and Support (one of each per endpoint)

These devices are chargeable on the base level package but on Shield + Support you get one of each per laptop/desktop.

Security Policy Management and Support

Reviewing and implementing policies such as Intune and Conditional Access.

Out-of-Hours Urgent Support

For when your business function is halted outside of normal business hours.

Managed IT support in Sheffield aligned with Cyber Essentials to protect against cybercrime

Our IT support provides the same standards and measures recommended by Cyber Essentials, the UK government’s scheme to safeguard businesses from the most prevalent forms of cyber attack.

Devised by the National Cyber Security Centre (NCSC), measures ensure you’re operating with the optimum safeguards, giving your clients the reassurance they need that you take their safety, and that of their data, seriously too.

Our FREE roadmap towards Cyber Essentials accreditation is your first step. Here’s how it works:

  • Discovery - we identify and audit all your hardware, software, and services, and how these are configured, against the Cyber Essentials five key control areas.
  • Gap analysis - we produce a report detailing your security vulnerabilities, comparing where you are now, against where you need to be to achieve Cyber Essentials.
  • Roadmap – your FREE plan of action for putting all key control measures in place to become Cyber Essentials ready.

Don’t want to be Cyber Essentials accredited?

There’s no obligation to become Cyber Essentials accredited. We simply use the roadmap from our discovery and gap analysis to improve your network security and implement as many of the recommendations as possible.

Responsive when you need us, proactive when you don't

With Cultrix as your managed service provider for IT in Sheffield, you never have to go it alone. You’ll get the utmost business capability and security with our legendary customer service desk and engineer support team with best-in-class tools to monitor your infrastructure and proactively alert to issues.

98.1%Customer satisfaction

6 minutesAverage first response

24 minutesAverage reply time

What our customers say

Cultrix were quick off the mark to address an issue with our server. We were back up and running properly within 15 minutes, far quicker than my experience with other providers.

Alex from Rotherham.

Rhys - kept me updated and stayed in contact once he started working on issue. Thank you.

Phil from Barnsley.

Many thanks to Jack for a speedy and efficient result. I was up and running in no time.

Pat from Barnsley.

Getting a quote from us is easy

Simply get a quote online or request a callback. If there’s anything you’re not sure about we’re here to help. Just call on 0114 437 2127 or email us.

Get a quote onlineGet a callback