We believe that respecting your privacy is part of good service. This page explains, in plain English, how we handle personal data at Cultrix and the choices you have.

1. Who we are

We are Cultrix Limited, a UK-based IT services company. You can find our full contact details on the Contact page of our website.

2. The data we collect

We collect only the information we need to provide our services or run our business safely. This may include:

  • contact details such as name, email address and phone number;
  • billing information for invoicing and accounts;
  • technical data (for example device details, logs or monitoring data) where we manage your systems;
  • communication history when you contact our team.

We do not collect special category data unless you choose to give it to us for a specific reason.

3. How and why we use your data

We use your personal data only where we have a lawful basis. Typical reasons include:

  • To deliver services - for example managing your systems, answering support requests or setting up accounts;
  • To communicate with you - sending updates, service information or responding to queries;
  • To run our business - invoicing, internal reporting, supplier management;
  • To improve our services - for example reviewing patterns in support tickets.

4. Our lawful bases

Depending on the situation, we rely on one or more of the following lawful bases:

  • Contract - where we need the data to deliver a service you’ve requested;
  • Legitimate interests - for example improving customer service or ensuring network security;
  • Legal obligation - such as keeping financial records;
  • Consent - only where we specifically ask for it.

5. Who we share data with

We share personal data only with trusted suppliers who help us deliver services. These include hosting providers, backup platforms, email security tools and similar partners. Our Third parties and data sharing page lists them clearly.

We do not sell your data. We do not pass it to third parties for marketing.

6. How long we keep data

We keep personal data only for as long as it is needed. Different types of data have different retention periods. These are explained on our Data retention and deletion page.

7. Your rights

Under UK GDPR you have a number of rights, including access, correction, deletion, objection and portability. Our Your rights page explains these in a calm, simple way.

8. How we keep data secure

We use appropriate technical and organisational measures to protect personal data. This includes access controls, encryption where needed, monitoring, regular updates and staff training. Our aim is to take sensible precautions without adding unnecessary complexity.

9. Contacting us about privacy

If you have a question about this policy, or you want to exercise one of your rights, please contact us using the details on our website. We will respond in a straightforward, practical way.