Activtrak
ActivTrak provide one of our Internet content and application monitoring and filtering services. ActivTrak is also used internally by Cultrix. ActivTrak is a product of Birch Grove Software, Inc.
Shared data
- Usage data
- Account data
- Full name
- Company name
- Service data
- Username/Alias
- Computer name
- Window Title
- Executable
- URL
- Productivity information
- External/Internal IP address
Important: Activtrak takes screenshots when any configured alarms are triggered; alarm criteria is set on a per-client basis. Screenshots may contain other personal data depending on what the user was viewing at the time the alarm was triggered which took the screenshot.
Policies
Safeguards
- Administrative, Technical and Physical
Cultrix Services
Tutorials
- Accessing data in ActivTrak (in progress)
- Rectifying data in ActivTrak (in progress)
- Erasing data in ActivTrak (in progress)
- Restricting processing of data in ActivTrak (in progress)
- Objecting to processing of data in ActivTrak (in progress)
- Exporting data from ActivTrak (in progress)
- Withdrawing consent for processing of data in ActivTrak (in progress)
Further information
You can find out more about ActivTrak at https://activtrak.com.
Amazon Web Services (AWS)
AWS provide one of our storage locations for backups of customer data.
Shared data
- Account data
- Company name
- Service data
- Local device name
- Customer data
Policies
Safeguards
- Privacy Shield Certification
- Standard Contractual Clauses
- ISO 27001 certification
- ISO 27017 certification
- ISO 27018 certification
Cultrix Services
Tutorials
- Accessing data in AWS (in progress)
- Rectifying data in AWS (in progress)
- Erasing data in AWS (in progress)
- Restricting processing of data in AWS (in progress)
- Objecting to processing of data in AWS (in progress)
- Exporting data from AWS (in progress)
- Withdrawing consent for processing of data in AWS (in progress)
Further information
You can find out more about AWS at https://aws.amazon.com.
Avast
Avast provide our primary antivirus and anti-spyware software. Formerly known as AVG.
Shared data
- Account data
- Company name
- Address
- Business phone number
- Fax number
- Profile data
- First name
- Last name
- Mobile number
- Email address
- Service data
- Local device name
- Exchange/Internal IP address
Policies
Safeguards
- Administrative, Technical and Physical
Cultrix Services
Tutorials
- Accessing data in Avast (in progress)
- Rectifying data in Avast (in progress)
- Erasing data in Avast (in progress)
- Restricting processing of data in Avast (in progress)
- Objecting to processing of data in Avast (in progress)
- Exporting data from Avast (in progress)
- Withdrawing consent for processing of data in Avast (in progress)
Further information
You can find out more about Avast at https://www.avast.com.
BitNinja
BitNinja is just one of the security systems we use to protect our website and online services.
Shared data
- Usage data
- Service data
- IP address
Policies
Safeguards
- Administrative, Technical and Physical
Cultrix Services
Tutorials
- Accessing data in BitNinja (in progress)
- Rectifying data in BitNinja (in progress)
- Erasing data in BitNinja (in progress)
- Restricting processing of data in BitNinja (in progress)
- Objecting to processing of data in BitNinja (in progress)
- Exporting data from BitNinja (in progress)
- Withdrawing consent for processing of data in BitNinja (in progress)
Further information
You can find out more about BitNinja at https://bitninja.io.
Campaign Monitor
Campaign Monitor provides email marketing and automation systems.
Shared data
- Account data
- TBC
- Service data
- TBC
Policies
- https://www.campaignmonitor.com/policies/#privacy-policy
- https://www.campaignmonitor.com/trust/gdpr-compliance/
Safeguards
- HIPAA certification
- PCI-DSS certification
- SOC 1/2/3 certifications
- FISMA/NIST certification
- IRAP certification
- ISO 27001 certification
- ISO 27018 certification
Cultrix Services
- IT services: email marketing and automation
Tutorials
- Accessing data in Campaign Monitor (in progress)
- Rectifying data in Campaign Monitor (in progress)
- Erasing data in Campaign Monitor (in progress)
- Restricting processing of data in Campaign Monitor (in progress)
- Objecting to processing of data in Campaign Monitor (in progress)
- Exporting data from Campaign Monitor (in progress)
- Withdrawing consent for processing of data in Campaign Monitor (in progress)
Further information
You can find out more about Campaign Monitor at https://www.campaignmonitor.com.
cPanel
As well as being the hosting software run by our website servers, cPanel are our primary provider of secure SSL certificates.
Shared data
- Account data
- Company name
- Company address
- Email address
- Service data
- Domain name/s
Policies
- https://cpanel.com/privacy-policy.html
- https://blog.cpanel.com/update-on-gdpr-progress/
- https://blog.cpanel.com/general-data-protection-regulation-and-cpanel/
Safeguards
- Privacy Shield certification
- Standard Contractual Clauses
Cultrix Services
Tutorials
- Accessing data in cPanel (in progress)
- Rectifying data in cPanel (in progress)
- Erasing data in cPanel (in progress)
- Restricting processing of data in cPanel (in progress)
- Objecting to processing of data in cPanel (in progress)
- Exporting data from cPanel (in progress)
- Withdrawing consent for processing of data in cPanel (in progress)
Further information
You can find out more about cPanel at https://cpanel.com.
Datto
Datto provide our primary remote management, access and control software. Originally known as CentraStage, and also formerly known as Autotask. Datto also provide some of our backup services.
Shared data
- Usage data
- Account data
- Company name
- Profile data
- First name
- Last name
- Email address
- Username
- Service data
- Username
- Computer name
- Computer description
- External/Internal IP address
- MAC address
- Domain
- External/Internal IP address
Important: Datto allows screenshots to be taken and remote access and control of connected devices. Screenshots may contain other personal data depending on what the user was viewing at the time the screenshot was taken. Remote access and control may allow access to other personal data. Users can manually enable and disable 'privacy mode', or enable it for a fixed period of time, which prompts the user before remote access is granted.
Policies
- https://www.datto.com/legal/privacy-policy
- https://www.datto.com/gdpr
- https://www.datto.com/legal/autotask-european-data-processing-addendum-en
- https://www.datto.com/legal/privacy-shield
Safeguards
- Administrative, Technical and Physical
- Standard Contractual Clauses
Cultrix services
- Cloud: Backup
- IT services: Consultancy: Business Continuity
- IT services: Security: Backup
- IT support: Service desk
Tutorials
- Accessing data in Datto (in progress)
- Rectifying data in Datto (in progress)
- Erasing data in Datto (in progress)
- Restricting processing of data in Datto (in progress)
- Objecting to processing of data in Datto (in progress)
- Exporting data from Datto (in progress)
- Withdrawing consent for processing of data in Datto (in progress)
Further information
You can find out more about Datto at https://www.datto.com/business-management/datto-rmm, https://www.datto.com/uk/continuity/siris and https://www.datto.com/file-backup-and-sync.
Enom
Enom provide our domain registration service.
Shared data
- Account data
- Company name
- Company address
- Email address
- Service data
- Domain name/s
Policies
Safeguards
- Administrative, Technical and Physical
- Standard Contractual Clauses
Cultrix Services
Tutorials
- Accessing data in Enom (in progress)
- Rectifying data in Enom (in progress)
- Erasing data in Enom (in progress)
- Restricting processing of data in Enom (in progress)
- Objecting to processing of data in Enom (in progress)
- Exporting data from Enom (in progress)
- Withdrawing consent for processing of data in Enom (in progress)
Further information
You can find out more about Enom at https://www.enom.com.
G Suite (by Google Cloud)
Google provide storage locations for files, backups and email services.
Shared data
- Account data
- Company name
- Service data
- TBC
- Customer data
Policies
Safeguards
- Privacy Shield Certification
- Standard Contractual Clauses
- ISO 27001 certification
- ISO 27017 certification
- ISO 27018 certification
Cultrix Services
Tutorials
- Accessing data in G Suite (in progress)
- Rectifying data in G Suite (in progress)
- Erasing data in G Suite (in progress)
- Restricting processing of data in G Suite (in progress)
- Objecting to processing of data in G Suite (in progress)
- Exporting data from G Suite (in progress)
- Withdrawing consent for processing of data in G Suite (in progress)
Further information
You can find out more about G Suite at https://gsuite.google.co.uk/intl/en_uk/.
LiveDrive
LiveDrive provide one of our storage locations for backups of customer data.
Shared data
- Account data
- Company name
- Username
- Profile data
- First Name
- Last Name
- Email address
- First Name
- Username
- Service data
- Local device name
- Customer data
Policies
Safeguards
- TBC
Cultrix Services
Tutorials
- Accessing data in LiveDrive (in progress)
- Rectifying data in LiveDrive (in progress)
- Erasing data in LiveDrive (in progress)
- Restricting processing of data in LiveDrive (in progress)
- Objecting to processing of data in LiveDrive (in progress)
- Exporting data from LiveDrive (in progress)
- Withdrawing consent for processing of data in LiveDrive (in progress)
Further information
You can find out more about LiveDrive at https://www2.livedrive.com.
LogMeIn
LogMeIn provide our secondary remote access and control software.
Shared data
- Usage data
- Account data
- Company name
- Phone number
- Profile data
- First name
- Last name
- Email address
- Phone number
- Service data
- Device name
- External/Internal IP address
- Domain
- Username
Important: LogMeIn allows screenshots to be taken and remote access and control of connected devices. Screenshots may contain other personal data depending on what the user was viewing at the time the screenshot was taken. Remote access and control may allow access to other personal data..
Policies
Safeguards
- Privacy Shield Certification
- Standard Contractual Clauses.
Cultrix services
Tutorials
- Accessing data in LogMeIn (in progress)
- Rectifying data in LogMeIn (in progress)
- Erasing data in LogMeIn (in progress)
- Restricting processing of data in LogMeIn (in progress)
- Objecting to processing of data in LogMeIn (in progress)
- Exporting data from LogMeIn (in progress)
- Withdrawing consent for processing of data in LogMeIn (in progress)
Further information
You can find out more about LogMeIn at https://www.logmeininc.com and https://www.logmeinrescue.com.
Microsoft
Microsoft provide storage locations for files, backups and email services.



Shared data
- Account data
- Company name
- Service data
- Local device name
- Customer data
Policies
- https://privacy.microsoft.com/en-gb/privacystatement
- https://www.microsoft.com/en-us/TrustCenter/Privacy/gdpr/default.aspx
- https://www.microsoft.com/en-us/trustcenter/privacy/
Safeguards
- Privacy Shield Certification
- Standard Contractual Clauses
- ISO 27001 certification
- ISO 27017 certification
- ISO 27018 certification
Cultrix Services
- IT services: Cloud computing: Microsoft Office 365
- IT services: Networking and servers
- IT services: Spam filtering
- IT services: Windows Azure
Tutorials
Microsoft Office 365
- Accessing data in Microsoft Office 365 (in progress)
- Rectifying data in Microsoft Office 365 (in progress)
- Erasing data in Microsoft Office 365 (in progress)
- Restricting processing of data in Microsoft Office 365 (in progress)
- Objecting to processing of data in Microsoft Office 365 (in progress)
- Exporting data from Microsoft Office 365 (in progress)
- Withdrawing consent for processing of data in Microsoft Office 365 (in progress)
The Volume Licensing Service Center (VLSC)
- Accessing data in the Volume Licensing Service Center (VLSC) (in progress)
- Rectifying data in the Volume Licensing Service Center (VLSC) (in progress)
- Erasing data in the Volume Licensing Service Center (VLSC) (in progress)
- Restricting processing of data in the Volume Licensing Service Center (VLSC) (in progress)
- Objecting to processing of data in the Volume Licensing Service Center (VLSC) (in progress)
- Exporting data from the Volume Licensing Service Center (VLSC) (in progress)
- Withdrawing consent for processing of data in the Volume Licensing Service Center (VLSC) (in progress)
Microsoft Azure
- Accessing data in Microsoft Azure (in progress)
- Rectifying data in Microsoft Azure (in progress)
- Erasing data in Microsoft Azure (in progress)
- Restricting processing of data in Microsoft Azure (in progress)
- Objecting to processing of data in Microsoft Azure (in progress)
- Exporting data from Microsoft Azure (in progress)
- Withdrawing consent for processing of data in Microsoft Azure (in progress)
Further information
You can find out more about Microsoft at https://www.microsoft.com/, more about Microsoft Office 365 at https://www.office.com, more about the Volume Licensing Service Center (VLSC) at https://www.microsoft.com/Licensing/servicecenter/default.aspx, and more about Microsoft Azure at https://azure.microsoft.com.
Moneypenny
Moneypenny provide call handling services during busy periods and out-of-hours.
Shared data
- Call data
Moneypenny do not process any personal data on our behalf, but they do log call data and will relay to us any other personal data that you disclose to them.
Policies
Safeguards
- Administrative, Technical and Physical
Cultrix services
Moneypenny may handle calls on any of our services.
Tutorials
Although contracted by Cultrix and acting on our behalf, Moneypenny are a data controller. We will still assist Cultrix customers in exercising their rights under data protection law:
- Accessing data in Moneypenny (in progress)
- Rectifying data in Moneypenny (in progress)
- Erasing data in Moneypenny (in progress)
- Restricting processing of data in Moneypenny (in progress)
- Objecting to processing of data in Moneypenny (in progress)
- Exporting data from Moneypenny (in progress)
- Withdrawing consent for processing of data in Moneypenny (in progress)
Further information
You can find out more about Moneypenny at https://www.moneypenny.com.
OpenDNS
Cisco provide one of our web content monitoring/filtering services (OpenDNS). OpenDNS is a product of Cisco Systems, Inc.
Shared data
- Usage data
- Account data
- TBC
- Service data
- Username/Alias
- Computer name
- Website address/es and IP/s
- External/Internal IP address
Policies
Safeguards
- Privacy Shield certification
- Binding Corporate Rules
- Standard Contractual Clauses
- ISO 27001 certification
Cultrix Services
Tutorials
- Accessing data in OpenDNS (in progress)
- Rectifying data in OpenDNS (in progress)
- Erasing data in OpenDNS (in progress)
- Restricting processing of data in OpenDNS (in progress)
- Objecting to processing of data in OpenDNS (in progress)
- Exporting data from OpenDNS (in progress)
- Withdrawing consent for processing of data in OpenDNS (in progress)
Further information
You can find out more about OpenDNS at https://www.opendns.com.
Raw Communications
Raw Communications provide our hosted VOIP telephone systems, business lines and calls. Raw Communications is also used internally by Cultrix.
Shared data
- Account data
- Company name
- Profile data
- Name
- Phone
- Call data
Policies
Safeguards
- Physical, electronic and managerial procedures
Cultrix Services
Raw Communications handle calls about any of our services. In addition they may provide our customers with the following services:
- IT services: Communications: VOIP
Tutorials
- Accessing data in Raw Communications (in progress)
- Rectifying data in Raw Communications (in progress)
- Erasing data in Raw Communications (in progress)
- Restricting processing of data in Raw Communications (in progress)
- Objecting to processing of data in Raw Communications (in progress)
- Exporting data from Raw Communications (in progress)
- Withdrawing consent for processing of data in Raw Communications (in progress)
Further information
You can find out more about Raw Communications at https://www.rawcom.co.uk.
Soho66
Soho66 provide our fax to email service.
Shared data
- Account data
- Company Name
- Profile data
- First name
- Last name
- Email address
- Service data
- Email address
- Phone number
- Call data
Policies
Safeguards
- Physical, electronic and managerial procedures
Cultrix Services
- IT services: Communications: Fax to email
Tutorials
- Accessing data in Soho66 (in progress)
- Rectifying data in Soho66 (in progress)
- Erasing data in Soho66 (in progress)
- Restricting processing of data in Soho66 (in progress)
- Objecting to processing of data in Soho66 (in progress)
- Exporting data from Soho66 (in progress)
- Withdrawing consent for processing of data in Soho66 (in progress)
Further information
You can find out more about Soho66 at http://soho66.co.uk.
SpamExperts
SpamExperts are one of our spam filtering service providers.
Shared data
- Account data
- TBC
- Service data
- TBC
- Hosted data
Policies
- https://www.spamexperts.com/about/legal-information/privacy-policy
- https://www.spamexperts.com/sites/default/files/downloads/SpamExperts-Data-Processing-Addendum-DPA.pdf
Safeguards
- Administrative, Technical and Physical
- Standard Contractual Clauses
Cultrix Services
Tutorials
- Accessing data in SpamExperts (in progress)
- Rectifying data in SpamExperts (in progress)
- Erasing data in SpamExperts (in progress)
- Restricting processing of data in SpamExperts (in progress)
- Objecting to processing of data in SpamExperts (in progress)
- Exporting data from SpamExperts (in progress)
- Withdrawing consent for processing of data in SpamExperts (in progress)
Further information
You can find out more about SpamExperts at https://www.spamexperts.com.
The IT Trainer
The IT Trainer are our primary training provider.
Shared data
- Account data
- TBC
Policies
- Awaiting Updated Version
Safeguards
- Administrative, Technical and Physical
Cultrix Services
Tutorials
- Accessing data in The IT Trainer (in progress)
- Rectifying data in The IT Trainer (in progress)
- Erasing data in The IT Trainer (in progress)
- Restricting processing of data in The IT Trainer (in progress)
- Objecting to processing of data in The IT Trainer (in progress)
- Exporting data from The IT Trainer (in progress)
- Withdrawing consent for processing of data in The IT Trainer (in progress)
Further information
You can find out more about The IT Trainer at http://the-it-trainer.co.uk.
Virtual Tin
Virtual Tin are our cloud computing partner.
Shared data
- Account data
- TBC
- Service data
- Customer data
Policies
Safeguards
- Administrative, Technical and Physical
- ISO 27001 certification
Cultrix Services
- IT services: Cloud computing
- IT services: Cloud computing: Hosted Exchange
- IT services: Online backup: BackItUp
Tutorials
- Accessing data in Virtual Tin (in progress)
- Rectifying data in Virtual Tin (in progress)
- Erasing data in Virtual Tin (in progress)
- Restricting processing of data in Virtual Tin (in progress)
- Objecting to processing of data in Virtual Tin (in progress)
- Exporting data from Virtual Tin (in progress)
- Withdrawing consent for processing of data in Virtual Tin (in progress)
Further information
You can find out more about Virtual Tin at https://www.virtualtin.com.
Zen Internet
Zen Internet provide our business Internet connections.
Shared data
- Account data
- TBC
- Service data
Policies
Safeguards
- Cyber Essentials
- ISO 27001
Cultrix Services
Tutorials
- Accessing data in Zen Internet (in progress)
- Rectifying data in Zen Internet (in progress)
- Erasing data in Zen Internet (in progress)
- Restricting processing of data in Zen Internet (in progress)
- Objecting to processing of data in Zen Internet (in progress)
- Exporting data from Zen Internet (in progress)
- Withdrawing consent for processing of data in Zen Internet (in progress)
Further information
You can find out more about Zen Internet at https://www.zen.co.uk.
Zendesk
Zendesk provide our ticketing system and live chat facility.
Shared data
- Account data
- Company name
- Primary contact
- Main contact/s
- Remote access users
- Profile data
- Name
- Phone
- Language
- Time zone
- Service data
Policies
- https://www.zendesk.co.uk/company/customers-partners/privacy-policy/
- https://www.zendesk.co.uk/company/customers-partners/eu-data-protection/
Safeguards
- Binding Corporate Rules
- Privacy Shield Certification
- Standard Contractual Clauses
- ISO 27001 certification
- SSAE-16 certification
- PCI DSS certification
Cultrix Services
Zendesk may handle tickets for any of our services.
Tutorials
- Accessing data in Zendesk (in progress)
- Rectifying data in Zendesk (in progress)
- Erasing data in Zendesk (in progress)
- Restricting processing of data in Zendesk (in progress)
- Objecting to processing of data in Zendesk (in progress)
- Exporting data from Zendesk (in progress)
- Withdrawing consent for processing of data in Zendesk (in progress)
Further information
You can find out more about Zendesk at https://www.zendesk.co.uk.
Payment service providers
HSBC
Shared data
- Account data
- Company name
- Company address
- Email address
- Telephone number
- Transaction data
Policies
PayPal
Shared data
- Account data
- Company name
- Company address
- Email address
- Telephone number
- Transaction data
Policies
WorldPay
Shared data
- Account data
- Company name
- Company address
- Email address
- Telephone number
- Transaction data
Policies
How can you get more information about Cultrix's GDPR compliance plans?
This page is a living document so please check back regularly as the most up-to-date information will be made available here. You may also use a tool such as www.changedetection.com to monitor and receive an alert when we make any changes to these pages.