This Schedule forms part of the IT Master Services Agreement and describes the scope, responsibilities and limitations relating to Patch Management.

Patch Management is an optional service. It only applies to devices and environments covered by your Order.

1. Service Overview

Patch Management ensures supported devices receive timely operating system updates, security patches, third-party software updates and vulnerability remediation using automated tools wherever possible.

The service relies on the deployment of our managed remote monitoring and management (RMM) agents and associated endpoint management tools across supported Windows, macOS and Linux systems.

2. Supported Platforms

  • Windows 10 and 11
  • Windows Server versions supported by our managed remote monitoring and management (RMM) platform
  • macOS (latest 2 versions)
  • Linux distributions supported by our managed remote monitoring and management (RMM) platform (x64 and ARM64)

Windows-on-ARM devices running our managed remote monitoring and management (RMM) agent under emulation are supported on a reasonable-efforts basis.

3. Automated Patching

  • OS updates for supported Windows, macOS and Linux devices
  • Software updates via our managed endpoint software management platform
  • macOS patching using S.U.P.E.R.M.A.N.
  • Linux server patching via RMMMax

4. Custom Patching

For software not covered by ASM, Cultrix will create custom scripts where silent unattended installs are supported. Manual patching may be required where automation is not possible. Manual patching may be chargeable, particularly outside Business Hours, and is always pre-agreed.

5. Exclusions

  • Line-of-business application updates unless scripts are available
  • Unsupported operating systems
  • End-user approval workflows for updates not supported by scripting

6. Monitoring & Reporting

Patch compliance, failures and vulnerability findings are monitored through our managed endpoint monitoring and patch management platforms. High-risk findings may trigger remediation where within scope.

7. Customer Responsibilities

  • Ensure devices remain powered and connected
  • Do not remove or disable patching agents
  • Notify Cultrix of planned downtime

8. Changes to this Schedule

Cultrix may update this Schedule to reflect changes in supported platforms and vendor tooling. Material changes will be communicated with reasonable notice.

Note: Patch Management does not include Service Desk access or any security tooling. Customers may add Service Desk or individual Endpoint Protection components separately.