Last updated: 23 July 2026. View change log.

This Schedule forms part of the IT Master Services Agreement between you and Cultrix Limited (“Cultrix”, “we”, “us”), and sets out the scope, responsibilities and limits that apply to Patch Management.

Patch Management is an optional service. It only applies to the devices and environments covered by your Order.

1. Service overview

Patch Management makes sure supported devices receive timely operating system updates, security patches, third-party software updates and vulnerability remediation, using automated tools wherever we can.

The service relies on us deploying our managed remote monitoring and management (RMM) agents and related endpoint management tools across supported Windows, macOS and Linux systems.

2. Supported platforms

  • Windows 10 and 11;
  • Windows Server versions supported by our managed remote monitoring and management (RMM) platform;
  • macOS (latest 2 versions);
  • Linux distributions supported by our managed remote monitoring and management (RMM) platform (x64 and ARM64).

We support Windows-on-ARM devices running our managed remote monitoring and management (RMM) agent under emulation on a reasonable-efforts basis.

3. Automated patching

  • OS updates for supported Windows, macOS and Linux devices;
  • software updates through our managed endpoint software management platform;
  • macOS patching using S.U.P.E.R.M.A.N.;
  • Linux server patching via RMMMax.

4. Custom patching

For software not covered by Advanced Software Management (ASM), we will create custom scripts where silent, unattended installs are supported. Manual patching may be needed where automation is not possible. Manual patching may be chargeable, particularly outside Business Hours, and we always agree it with you first.

5. Exclusions

  • line-of-business application updates unless scripts are available;
  • unsupported operating systems;
  • end-user approval workflows for updates that scripting does not support.

6. Monitoring & reporting

We monitor patch compliance, failures and vulnerability findings through our managed endpoint monitoring and patch management platforms. High-risk findings may trigger remediation where this is in scope.

7. Customer responsibilities

  • Keep devices powered on and connected.
  • Do not remove or disable the patching agents.
  • Tell us about any planned downtime.

8. Changes to this Schedule

We may update this Schedule to reflect changes in supported platforms and vendor tooling. We will tell you about material changes with reasonable notice.

Note: Patch Management does not include Service Desk access or any security tooling. You can add Service Desk access or individual Endpoint Protection components separately.