Last updated: 23 July 2026. View change log.

This Annex describes how services are ordered, activated and changed under the Partner Agreement. It is intentionally generic and does not contain partner- or customer-specific fields.

1. Purpose of a Partner Order

  1. We supply services only where a valid Partner Order is in place.
  2. The Partner Order defines the commercial and operational parameters for specific services.
  3. The Partner Agreement and Schedules provide the overarching framework; the Partner Order supplies the detail.

2. Form of Partner Order

  1. A Partner Order may take the form of:
    • a written order form;
    • an electronic order or acceptance;
    • a statement of work;
    • a proposal or quotation you accept; or
    • another format we agree with you.
  2. A Partner Order may refer to external documents, catalogues or schedules, including live service descriptions.

3. Minimum Content

  1. A Partner Order will typically specify, where applicable:
    • services ordered;
    • delivery model (reseller or white-label);
    • pricing, discounts or commission;
    • billing frequency and payment terms;
    • service start date;
    • minimum terms or notice periods;
    • included service levels or priorities;
    • any agreed changes to standard schedules.
  2. The absence of a particular item does not imply inclusion or entitlement.

4. Service Activation

  1. Services are activated after the Partner Order is accepted and the applicable onboarding requirements are completed.
  2. We may delay activation where prerequisites are not met.
  3. Activation dates are indicative and not guaranteed.

5. Changes to Services

  1. Services may be added, changed or removed by agreement through an updated or additional Partner Order.
  2. Changes may be subject to revised pricing, terms or lead times.

6. Order of Priority

  1. If there is a conflict between a Partner Order and the Partner Agreement or Schedules, the Partner Order prevails.
  2. If there is a conflict between multiple Partner Orders, the most recent takes precedence unless stated otherwise.

7. No Obligation to Order

  1. Nothing in the Partner Agreement obliges you to place any minimum volume of Partner Orders unless expressly agreed.